Prompt Responses - Outstanding Service
To better serve you, we have provided a list of responsibilities that will help guide you to understand how Cornermark provides outstanding service. To respond promptly to your needs, we ask that you read and understand these policies. You may be asked to sign a copy of this page and mail or fax it to us.

The number-one business policy at Cornermark is to satisfy our customer's needs. Each of our clients may have products and services that require special attention. To be versatile and meet a variety of requests we require open communication with you. We want you to be delighted with the documents and web pages we produce for you -- and, for you to enjoy the process of working with us. Our reward is your satisfaction.

No Surprises - Rates, Responsibilities, Disclaimer
Your satisfaction will be enhanced by communicating thoroughly with you. You'll know what we're going to do and also what your responsibilities are. Included below is a rate sheet for cost estimation. We do not want you to have any surprises when working with us. Except, perhaps, how good we make you look!

We design logos, documents and websites so that they meet your needs and expectations. Client satisfaction is our number one goal. We listen to you. We ask questions to better convey a positive message to your customers, organization and associates.

An effective design must contribute to the purpose of your company's document or web page. We provide estimates on a per-project basis that can either be via client submitted auto-calculating proposal forms (preferably) or consultant prepared email. We will honor our price quotes provided the work requirements are as specified. We complete projects within a given budget, time promised on upon agreed scheduled dates.

In cooperation with the client we download text as email attachments (preferably) or from disks that conform to our file transfer guidelines, As needed we reenter or scan the text using OCR. Our copywriter composes, edits and modifies existing text as need to satisfy project specifications and client approval.

We are responsive to your phone calls, faxes and email. We maintain communication throughout a project. We carefully review and proofread all materials before presenting them to you for your review.

Unless otherwise specified, changes and additions incur added expense. Documents that are authored by Cornermark may receive a one time correction for free. Once your project is completed, we will follow-up with to identify results and satisfaction with our service.

We prepare accurate invoices conforming to any initial agreement or our standard hourly rates and we'll submit these invoices promptly.

We add charges to unpaid invoices after 30 days. We will refer them to collections if they remain overdue.

We email your files as attachments and archive them for at least 30 days from date of completion.

To communicate with us fully, freely, and honestly to enable us to perform our work, meet your needs and expectations.

To understand that additional job requirements given to us after our initial agreement will likely result in increased costs or time needed to complete the job.

To keep projects on schedule by being responsive to our questions and reviewing materials promptly. You understand that significant changes and alterations after a project has begun will likely delay the completion date.

You take responsibility for proofreading and reviewing your project. You understand that corrections to a web page involves small expense; correcting a laser printed original will involve a minor expense; correcting and output film or positives will involve a greater expense; reprinting corrected projects incurs an identical expense as the first print, remanufactured sign products due to corrections generates identical expenses as the first sign and fabricating a custom sculpture incurs a significant expense.

To pay for hosting costs, Internic costs, site promotion costs once you have given approval to domain, website design and search engine placement.

To pay all costs associated with printing, sign manufacture, and sculpture fabrication. To pay all shipping costs for print orders, signs, sculpture and other Cornermark products.

As a company that is new to Cornermark, you pay of half of the estimated cost down and half upon completion.

To apply for a Cornermark account you expect to provide references, bank information, credit card information and other relevant financial documentation.

You will promptly archive project files sent via email to hard disk and backup disk.

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Cornermark

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Company

Design . . . . . . . . . . . . . . . . . . . . . . . . . .

Copywriting . . . . . . . . . . . . . . . . . . . . . .

Consulting . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . $75

. . . . . . . . . . . . . . . . . . . . . . . . . . . . $75

. . . . . . . . . . . . . . . . . . . . . . . . . . . . $90